Device performance metrics are collected to analyze how hardware usage impacts internet quality. The device data collected enables Service Experience Insights Dashboard users to identify and troubleshoot hardware-related internet quality issues for devices hosting mobile SEI agents.
System metrics (CPU and memory)
Device serial number
Device OS version
Location data is collected to enable Admin-level Dashboard users to view the agent’s location. The Admin-level user is authorized to see this data in the Dashboard by the client who has contracted with us to provide Service Experience Insights. The location data collected may also be aggregated in regional analysis of deployed agents’ internet quality. This aggregated data is used to show anonymized regional internet quality comparisons. This data is viewable in the Mobile Agent UI by anyone who has access to the host PC. Access to the host PC is at the discretion of the client.
User entered location information
Network Probing Data
The core functionality of agents is to probe internet endpoint targets from the agent. Probing entails the agent sending small packets (pings) and larger speed test files at regular intervals to targets configured in the Dashboard. Probing data collected allows these users to analyze internet quality for WiFi/LAN, hops during transmission from the agent to the targets, and overall internet quality.
WiFi signal strength
WiFi interface statistics (packet counter, drop counter)
Network interface details
IPv6 neighbor table
HTTP metrics for probing
Latency, jitter, loss
Speed test upload, download speed
Hop AS number
Hop IP address
Target IP address
Agent Software Data
Like most websites and technology services delivered over the Internet, our servers automatically collect software log files. Logs of the probing data are viewable in the Mobile Agent UI.
Agent status, including activation state and liveness (on/off) state
User rating submissions
Opening the Agent UI
Agent Internal Logs
Data Storage and Retention
All data is securely stored on the Google Cloud Platform. Data is retained at the discretion of the client who contracted with us to provide the SEI as a service.