Dashboard

User roles for this feature

		Admin	Co-admin	Asset Manager	Viewer
Dashboard	View
On-demand Speed Test	Run

Overview

• The Service Experience Insights Dashboard provides visualization of network performance across all agents by geography, targets, ISPs, and groups
• Add and manage agents, targets, and probing distributions to create network monitoring and data visualizations tailored to your organization
• Manage users and assign role-based permissions
• Following is an overview of the dashboard

Selecting projects, agents, and targets

Project/tenant selector

• Service Experience Insights is a multi-tenant SaaS service
• Each project resides independently as a tenant
• Users are invited to one or more projects and may have different roles by project
• Select available projects to view

Agent selector

• The map view and heat map show all agents enrolled in the probing distribution by default
• The agent link displays the count of agents selected

• Click the agent link to Search and filter agents to display

  • Search - Click the icon to search probing distributions by name
    • Text search supports partial matches and fuzzy logic
    • Queries are limited to one text search
    • Combine a text search with one or more filters to create and statement queries
  • Filters - Click the icon to use filters. Multiple filters create and statements

Filter Key	Operator	Filter options	Usage tip
Activation status	equals	Inactive, Invitation Pending	All pending agents are inactive - Invitation Pending is the invitation status of pending agents using the emailed individual token activation method - Use this filter to view or exclude this unique agent type and state
Group	Contains	Groups list (multi-select)	- Filter by groups - Filter by No Group Assigned” to find ungrouped agents for editing
On/Off	equals	Online Agents, Offline Agents (single select)	Filter the by “Offline Agents” to quickly identify which agents are currently offline
OS	contains	Linux, macOS, Windows (multi-select)	- Linux filter returns cloud agents and static agents hosted on dedicated hardware running the EdgeLQ OS. Static agents running on application-hosting devices are not filterable by OS - macOS and Windows filter return mobile agents
Tags	contains Any	Tags list (multi-select)	Filter by tags assigned to agents
ISP	equals	ISP list (single select)	List shows the last ISP reported for the agents enrolled in the probing distribution
Contact	equals	Text (exact match)	Use text search if the exact spelling of the name is unknown

Target selector

• The map view and heat map default to show all targets enrolled in the probing distribution
• Target link displays the count of targets selected

• Click the target link to Search and filter targets to display

  • Search - Click the icon to search probing distributions by name
    • Text search supports partial matches and fuzzy logic
    • Queries are limited to one text search
    • Combine a text search with one or more filters to create and statement queries
  • Filters - Click the icon to use filters. Multiple filters create and statements

Filter Key	Operator	Filter options	Usage tip
Group	contains	Groups list (single select)	- Filter by groups - Filter by “No Group Assigned” to find ungrouped agents for editing
Tags	contains Any	Tags list (multi-select)

Map

• Map displays the location of agents in map areas
  • Map displays the average value for the previous three minutes
  • Interacting with the map updates the map to show the average for the last three minutes from the time of the interaction
  • Map interactions
    • Moving and zooming the map
    • Clicking a map area
  • Map automatically updates every minute to show the average for the last three minutes from the time of the update when there are no map interactions
• Zoom map or use the search box on the map to view a specific map area

Map Area Zoom Levels	Example
Country	Japan, UK, India
Admin Area 1: State, Prefecture, Nation (UK)	California, Kumamoto, Wales
Admin Area 2: County, Municipality	Berkshire, Santa Clara, Offenbach
Admin Area 3: City	New York, Tokyo, Hyderabad

• Map area is shaded green or red by the percentage of agents online (liveness)
  • Green when the majority of agents are online
  • Red when the majority of agents are offline
• Map icon in each map area is a pie chart showing
  • Total count of agents
  • Green for online agents
  • Red for offline agents
  • Hover the icon for a tooltip showing a count of online and offline agents in the map area
• Click the map to filter the heatmap by agents in the map area

Heatmap

Protocol

• Each agent-to-target path is monitored by one of the following protocols
  • ICMP
  • HTTP
  • UDP
  • Speed test
• The heatmap displays ICMP and UDP metrics by default
• See Probing distributions to learn more about supported probing and target protocols

Time range

• Defaults to the 48-hours
• Change the time range to see aggregated metrics from one hour to one month
• Time zone is set by the browser location preferences –View data in a different time zone by changing the time zone in Settings > Regions

Metric type

• Heatmap displays aggregated metrics
• Click the metric type to change the metric type displayed in the heatmap
  • Metric types vary by the probing distribution’s target protocol
• Changing the target protocol changes the
  • Latency available for ICMP, HTTP, and UDP targets

  

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• Jitter available for ICMP, HTTP, and UDP targets

• Loss available for ICMP and UDP targets

• HTTP availability for HTTP targets

  

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• Speed test download speed for all speed test targets in the project

  

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• Speed test upload speed for all speed test targets in the project

  

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Aggregation

• Metrics collected by agents are aggregated for each minute of metrics collection. For example, metrics for ICMP probing every 30 seconds are aggregated into a single value
• Different statistical methods are available for aggregated metrics
  • Mean
  • Max
  • Mode
  • 95th percentile
  • 99th percentile

Heatmap Views

• Heatmap supports Values and Anomalies views
• Switching the view changes the context of the metrics displayed
  • Values View

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    • The aggregated value of metrics for the time range selected
    • Example of a probing distribution heatmap options set to display the mean value of latency over the past seven days
    • Heatmap options settings:
      • Time range: Last 7 days
      • Metric type: Latency
      • Aggregation: Mean
      • View: Values
  • Anomalies View

    

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    • Heatmap is colored to show the agent-to-target paths that were most anomalous to the observed value for the time range selected
    • This is accomplished by comparing metrics for the selected time range to metrics for the comparison period
    • Heatmap cells are colored to show anomalies in the metrics for each agent-to-target path
      • Degraded
        • > 80%
        • > 60% to </= 80%
        • > 40% to </= 60%
        • > 20% to </= 40%
      • Normal
        • > -20% to </= 20%
      • Improved
        • > -40% to </= -20%
        • </= -40%
    • Change the time range and comparison period to spot other trending anomalies
    • Example of a probing distribution heatmap with options set to display agent-to-target paths with anomalous latency
    • Heatmap options settings:
      • Time range: Last 7 days
      • Metric type: Latency
      • Aggregation: Mean
      • View: Anomalies
      • Comparison Period: Last Day
    • Reading the tooltip
      • Tooltip shows agent-to-target latency experienced for the time range and comparison period selected

    

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    ^

    • a. Agent-to-target path
      • Agent: Access Switch 05

      • Target: Microsoft Office365

        HTTP

    • b. Value of comparison period - 11.53 ms mean latency for the last day
    • c. Value for the time range selected - 8.47 ms mean latency for the past seven days
    • d. Percent of change

Heatmap sorting options

• Sort agents and targets alphabetically
• Switch the x and y axis
• Value slider shows the lowest and highest value for the heatmap displayed. Use the slider to limit the range of values visible in the heatmap

Heatmap regions and agents selector

• The heatmap default view varies by the number of agents in the project
• Individual agents are displayed when one hundred or fewer agents are active in the project. This is the view shown in the example above.
• Agents are geographically aggregated by the admin 1 (State, Prefecture, Nation) administrative region
• Heatmap cells show the aggregated value for all the agents in the region

  

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• Click a map area to show the value for a single regional grouping of agents

  

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• Click the region label to reveal the agents in the area

  

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Targets

• All targets in the project are listed on the x-axis of the heatmap
• Horizontal space is limited by page width
• Use the target filter to improve visibility for projects with more than 30 targets

Agents

• All agents or agent regions are listed on the y-axis of the heatmap

Heatmap summary message

• Heatmap cells are populated by agent-to-target paths with metrics data for the time range, protocol, and metrics selected

• The heatmap summary message reports the number of agents and targets with data metrics

  

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